Terms of service

Welcome to Onke & Co Naturals. By accessing or purchasing from our website, you agree to be bound by the following terms and conditions.

  1. General
    Onke & Co Naturals provides natural haircare products designed for external use only. By using our website, you confirm that you are at least 18 years old or have permission from a legal guardian.

  2. Products
    All products are intended for cosmetic use only. Results may vary from person to person depending on individual hair type, consistency of use, and other factors.

We do not guarantee specific results, but we strive to provide high-quality formulations that support healthy hair growth and maintenance.

  1. Pricing & Payments
    All prices are listed in South African Rand (ZAR) and are subject to change without notice.

We accept secure online payments through approved payment providers. Orders will only be processed once payment has been successfully received.

  1. Shipping & Delivery
    We aim to process and dispatch orders within 1–2 business days. Delivery times may vary depending on location and courier services.

Onke & Co Naturals is not responsible for delays caused by third-party couriers.

  1. Returns & Refunds
    Returns are only accepted for unopened and unused products.

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. Approved refunds or replacements will be processed accordingly.

  1. Limitation of Liability
    Onke & Co Naturals shall not be held liable for any adverse reactions, misuse of products, or failure to achieve desired results.

Customers are advised to perform a patch test before full application.

  1. Intellectual Property
    All content on this website, including text, images, and branding, is the property of Onke & Co Naturals and may not be used or reproduced without permission.

  2. Privacy
    We respect your privacy and are committed to protecting your personal information. Customer data is only used for order processing and communication purposes.

  3. Changes to Terms
    We reserve the right to update or modify these terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

  4. Contact Information
    For any questions or concerns, please contact us at:
    Email: info@onkeandco.co.za
    Phone/WhatsApp: +27762304157

By using our website, you agree to these Terms of Service.